3. SPTF Guidance Note: Convincing the Skeptic Sep 2015, Social Performance Task Force (SPTF) For FSPs of every shape and size, SPM implementation means change. Changes to policies, changes to procedures, changes to organizational strategy. A smooth change management process means having everyone on board: from your investors to your front-line staff – and even sometimes your national regulator. Where you meet resistance to your SPM work, it’s useful to have a plan to convince your skeptics of the value of SPM. Where you meet resistance to your SPM work, it’s useful to have a plan to convince your skeptics of the value of SPM. For more on the financial benefits and trade-offs of SPM, read the MIX publication Where Good Intentions Meet Good Business Practice.
6. MicroSave Toolkit: Market Research for Microfinance Jan 2004, MicroSave This toolkit provides Participatory Rapid Appraisal (PRA) tools, including: wealth ranking tools; seasonality, life cycle, and time series tools; and several original PRA tools developed to understand the financial service use, options, and opportunities within communities, including tools for assessing the gender issues and household control of resources. It also offers examples of analysis matrices to help organize and process information generated by each tool.