Eko India has used open APIs to become a platform business, which has enabled it to expand at considerably lower operational cost than its traditional agent business would have.

This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.

Detailed country case studies on the agent network journey

Recommendations to help build resilience to the pandemic

AFC started implementing three new projects in fall this year that aim to promote financial sector soundness and access to financial services by individuals.

Inclusive fintech Flow shares how they have adapted their model to continue providing a much-needed service during the coronavirus crisis.

Assessing the impact of COVID-19 on cash-in/cash-out agents and recommendations to support them

Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks

This study shares insights from the rural financial institutions program and demonstrates how self help group members as banking agents or customer service points could deliver last mile banking services to the rural community in a cost-effective and sustainable manner.

A 'how-to' note explaining the importance of agent liquidity management