27 August, 2015, Baku and Washington, DC – Today FINCA Azerbaijan announced it has received Client Protection Certification by the Smart Campaign. This global initiative certifies the adoption of high ethical standards in the treatment of clients in the microfinance industry. FINCA Azerbaijan joins FINCA Kyrgyzstan and an exclusive group of 41 certified financial institutions worldwide.
FINCA Azerbaijan received the certification in recognition of FINCA’s commitment to the best interests of clients, which includes institutionalizing the Smart Campaign’s seven Client Protection Principles. These principles include: appropriate product design and delivery, prevention of over-indebtedness, transparency, responsible pricing, fair and respectful treatment of clients, privacy of client data, and mechanisms for complaint resolution. MicroFinanza Rating, a Smart Campaign licensed independent rater, conducted the certification.