In Their Own Voices: Microfinance Clients Speak Out About How They’re Treated

Date: 
16 Feb 2016

On Thursday, February 18, the Smart Campaign will release its "Client Voices" research on how microfinance clients in Benin, Georgia, Pakistan and Peru feel they are treated by their financial service providers. 

Realizing that clients’ actual experiences and opinions were critical but missing data in consumer-protection efforts, the Campaign commissioned Bankable Frontier Associates to survey thousands of low-income microfinance clients face-to-face. The research captures, first-hand, clients’ interactions with the institutions that make their loans and keep their savings, and are therefore instrumental to their hopes and struggles. 

The findings from thousands of one on one interviews with the clients themselves will be discussed at a Washington D.C. roundtable hosted at World Bank headquarters.

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Countries: 
Benin, Georgia, Pakistan, Peru