Digital literacy, the way that we understand and use our digital devices, is increasingly becoming a bottleneck for women’s mobile phone access and usage, and has been identified by our members as a key area for desired learning. In GSMA Connected Women’s 2019 Gender Gap Study, ‘literacy and skills’ were found to be the second overall barrier to women’s access in low- and middle-income countries, and across Asia, this was the number one barrier. With the prolific rise of digital financial services, those who struggle with digital literacy face further exclusion. How to we understand and address digital literacy issues to ensure we are not exacerbating the gender gap in financial inclusion?
Susan Mgbonga Susan Mgbonga leads the marketing team at Wave Money, coordinating brand communications and execution of company strategy across multiple channels. Prior to joining Wave Money, Susan held several roles in marketing, business development, product innovation and channel management with focus in the areas of mobile banking, mobile payments, agency banking and compute technology across Africa. She is passionate about developing and scaling simple, affordable and locally relevant technology to fast track the development of emerging markets, which lead to her involvement in Shwe Toe, a financial education mobile gaming app. Meaning ‘Grow Gold’ in Myanmar, the app aims to educate women on complex financial concepts in a simple, fun and memorable way.
Brett Matthews Brett Matthews is Founder/Executive Director of My Oral Village, a social enterprise dedicated to bridging the information gap between financial services providers and illiterate or ‘oral’ individuals. In the past 6 years, he has conducted financial numeracy studies among this population across the Pacific, Asia and Africa. He has designed a ‘cash scrollbar’, a financial numeracy indicator for Financial Inclusion Insights (the global digital financial inclusion survey), software solutions including digital games and calculators for the oral market segment, and working- and concept-level development of solutions spanning multiple retail interface types and financial services. After eight years as a manager at a Toronto credit union, Brett became a microfinance consultant in 2000. He has served as a special advisor to CGAP on oral inclusion in DFS, prepared a National Financial Inclusion Strategy for the Central Bank of Solomon Islands, lead numerous project evaluations, and published several papers on numeracy, literacy and financial inclusion: most recently “The heart of abstraction” “Designing for oral financial inclusion,” and “Scaling Mount Zero.
Moderator: Catherine Highet Catherine Highet leads the technology working group in CGAP's Women's Financial Inclusion CoP at the World Bank Group. Prior to this role, she worked with the GSMA Connected Women program and FHI 360, focusing on digital inclusion activities, including DFS, digital literacy and gender equality. Catherine has also consulted for several digital development partners in the public and private sector including IREX, Mozilla and Souktel.