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FinDev Blog

A Fair Digital Finance Market Failure: What a Recent Consumer Protection Index Reveals

The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.
FinDev Blog

Agent Gender Matters, but How to Recruit and Retain Women Agents?

This blog post shares four strategies to help FSPs overcome the obstacles they face in onboarding female agents and create an environment that encourages women to join and thrive as agents.
FinDev Blog

A Win for Women in Rwanda

Mobile money – and concerted efforts by government and mobile money operators to promote it - has helped reduce the financial inclusion gender gap. But more needs to be done.
FinDev Blog

Sweeter Prospects for Cocoa Farmers

Cocoa is one of the world’s most prized foods, but the smallholder farmers in Cote d’Ivoire who produce it live in extreme poverty. Formal land ownership can improve their financial outlook.
FinDev Interview

A Chatbot Named BOB and Other Consumer Protection Measures in the Philippines

Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.
FinDev Guide

Guide to Financial Consumer Protection in the Digital Era

Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.  
FinDev Interview

Why We Need a Responsible Digital Finance Ecosystem

Eric Duflos of CGAP discusses recent findings on consumer risks and how to address them.
FinDev Blog

Financial Inclusion for Refugees and Migrants in Latin America

Five lessons from the IFC and UNHCR joint initiative that are key in advancing financial inclusion for refugees and migrants.
FinDev Interview

Financial Inclusion and Climate Action: An Emerging Policy and Advocacy Agenda

In this interview, Peter McConaghy shares how the UNSGSA is working to advance inclusive green finance at the global and country levels. 
FinDev Blog

Exploring New Markets Through Disaggregated Customer Data

A new tool from the WSBI’s Scale2Save initiative makes public datasets in Nigeria more accessible for gathering customer data and insights.