Showing 1 - 5 of 5 results
FinDev Blog

Consumer Protection in a Digital Age

The Smart Campaign's new standards and guidance for digital finance mark a profound shift for the sector - from a previous focus on staff behavior towards clients, to the increasing importance of product design and delivery, as well as data protection.
FinDev Blog

First, Do No Harm

As the microfinance sector has matured, client protection principles have been introduced around issues such as interest rates and product transparency, fair pricing and appropriate product design. But where do gender-based risks fit into these principles?
FinDev Blog

Being Smart About Mobile Money

A case study with two financial service providers in Burkina Faso explores seven risks involved in bringing savings groups into digital finance.
FinDev Quiz

Customer Centricity - Why Does It Matter?

Take this quiz to learn why financial service providers choose to adopt a customer-centric business model.
FinDev Blog

Big Data Also Means Big Privacy and Security Challenges

How can we take advantage of the opportunities big data offers while respecting people’s privacy?