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FinDev Blog
Responsible Equity Exits: Lessons From Cambodia
What can impact investors learn from Taylor Swift? Ensure their investments end up in good hands when it's time to sell.
By Daniel Rozas
FinDev Blog
Four Major Challenges Faced by Mobile Money Users in Senegal
As access to digital finance grows, so do the risks. A concrete action plan involving all stakeholders is needed to address them.
By Corinne Riquet, Eric Duflos & Juan Carlos Izaguirre, CGAP
FinDev Blog
A Fair Digital Finance Market Failure: What a Recent Consumer Protection Index Reveals
The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.
By Dr. Assad Umar, Consumers International
FinDev Interview
A Chatbot Named BOB and Other Consumer Protection Measures in the Philippines
Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.
FinDev Guide
Guide to Financial Consumer Protection in the Digital Era
Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.
FinDev Interview
Why We Need a Responsible Digital Finance Ecosystem
Eric Duflos of CGAP discusses recent findings on consumer risks and how to address them.
FinDev Blog
Financial Health and Consumer Protection: Two Frameworks Converging
What do these distinct yet overlapping frameworks have in common and how do they affect each other?
By Eric Duflos & Juan Carlos Izaguirre, CGAP
FinDev Blog
Social Investors’ Message on Client Protection: “Financial Service Providers Don’t Have to Do It Alone”
A new roadmap and certification program supports providers to implement client protection standards.
By Leah Wardle, SPTF
FinDev Blog
Detecting Borrower Distress
There is an urgent need in India and globally to design policies to prevent over-indebtedness. But first, it must be measured. A new framework for monitoring credit markets proposes how.
By Dwijaraj Bhattacharya, Dvara Research
FinDev Guide
Guide to Financial Health
This guide summarizes recent work on financial health that is relevant for policy and practice across the world, to help you get up to speed on the current state of the financial health movement.