Blog

The FinDev Gateway Blog features interviews and blog posts from financial inclusion practitioners around the world. In this community space, we share lessons learned, new ideas, and upcoming research from the field.

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Digital financial services client. Photo credit: Accion
Blog

Consumer Protection in a Digital Age

The Smart Campaign's new standards and guidance for digital finance mark a profound shift for the sector - from a previous focus on staff behavior towards clients, to the increasing importance of product design and delivery, as well as data protection.
By Elisabeth Rhyne
July 2019
Tailor and microentrepreneur in Ghana. Photo by Kristin Weidner, 2017 CGAP Photo Contest.
Blog

First, Do No Harm

As the microfinance sector has matured, client protection principles have been introduced around issues such as interest rates and product transparency, fair pricing and appropriate product design. But where do gender-based risks fit into these principles?
By Bobbi Gray
November 2018
Savings group in Burkina Faso. Photo credit: Grameen Foundation
Blog

Being Smart About Mobile Money

A case study with two financial service providers in Burkina Faso explores seven risks involved in bringing savings groups into digital finance.
By Bobbi Gray & Christian Loupeda
April 2018
ICT4D Conference, May 2017, Hyderabad, India
Blog

Big Data Also Means Big Privacy and Security Challenges

How can we take advantage of the opportunities big data offers while respecting people’s privacy?
By Valdete Berisha
May 2017