Italy: Key Success Factors for the Modernization of Postal Financial Services (Mobile Banking)
The offer of services based on mobile telephony is a topic of current interest in most Posts. More and more operators in industrialized countries, and also in emerging and developing countries, are looking at entering the mobile telephony market as mobile virtual network operators (MVNOs). The Universal Postal Union has prepared a case study on Poste Italiane and how it went about transforming and modernizing its financial services. In particular, the study focuses on the development of postal financial services via mobile phones. This document presents the key success factors of Poste Italiane as identified during the study.