Case study

Case Study: How a Microfinance Institution Is Reaping the Rewards of Going Paperless in Senegal

Does using mobile technology make MFIs more efficient?

In developing countries, digitalization is a big concern for microfinance institutions (MFIs). Indeed, the use of new technologies presents opportunities for them to increase their efficiency and productivity and strengthen their level of internal control.

This case study addresses the following questions:

  • How to approach this digital transformation that involves operational change within MFIs?
  • Does digitalization really make MFIs more efficient?

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