Case Study

Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response

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To mitigate the negative impacts of COVID-19 on low-income and vulnerable people, the Government of Colombia introduced a comprehensive strategy. This strategy incorporated several existing protection programs and a new emergency financial transfer program: Ingreso Solidario . Three million households has benefited from this program, of which 63 percent are women, and a third are first-time account holders.

Public-private cooperation has proven to be an effective method for delivering digital payments across multiple channels, as demonstrated by the Colombian government. This case study illustrates how designing programs responsibly, aligning with the UN Principles for Responsible Digital Payments, can result in greater trust in digital financial services.

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By Gisela Davico & Beatriz Marulanda