As a network of 20 microfinance institutions and banks spread across five continents, FINCA impact Finance is taking a proactive approach to the challenges brought about by the COVID-19 virus. This starts with prioritizing the health and wellbeing of our customers and staff while continuing to deliver on our mission.
Although the impact of the virus has varied within the markets we serve, we remain keenly aware of the hardships this pandemic is causing to our most vulnerable customers and staff members.
In order to to lessen unnecessary travel and exposure to the virus, we are strongly encouraging all customers to use branchless channels for transactions and communications (for more info, see link: http://bit.ly/35EFScP). These include social media, WhatsApp, website chats, call centers, cash-in/cash-out machines, as well as digital banking channels such as agency, mobile and internet banking. For customers whose only option is to visit a branch office, we are adhering to internationally observed health guidelines and protocol to safeguard our customers’ health.
To safeguard the health of our employees, we have requested that staff throughout our network work remotely where possible. We have also instituted a ban on all international travel and made an e-learning course available to everyone that provides critical information about COVID-19.
Because of the unpredictable nature of this crisis, FINCA Impact Finance will remain vigilant in prioritizing the health and wellbeing of its staff and customers and will continue to be flexible in its response to this ongoing global health crisis.
As a network of 20 microfinance institutions and banks spread across five continents, FINCA impact Finance is taking a proactive approach to the challenges brought about by the COVID-19 virus. This starts with prioritizing the health and wellbeing of our customers and staff while continuing to deliver on our mission.
Although the impact of the virus has varied within the markets we serve, we remain keenly aware of the hardships this pandemic is causing to our most vulnerable customers and staff members.
In order to to lessen unnecessary travel and exposure to the virus, we are strongly encouraging all customers to use branchless channels for transactions and communications (for more info, see link: http://bit.ly/35EFScP). These include social media, WhatsApp, website chats, call centers, cash-in/cash-out machines, as well as digital banking channels such as agency, mobile and internet banking. For customers whose only option is to visit a branch office, we are adhering to internationally observed health guidelines and protocol to safeguard our customers’ health.
To safeguard the health of our employees, we have requested that staff throughout our network work remotely where possible. We have also instituted a ban on all international travel and made an e-learning course available to everyone that provides critical information about COVID-19.
Because of the unpredictable nature of this crisis, FINCA Impact Finance will remain vigilant in prioritizing the health and wellbeing of its staff and customers and will continue to be flexible in its response to this ongoing global health crisis.