Grace Akinyi , MFI, Uganda
28 April 2020

Thanks for the write up. I find it important for the MFIs to reach out to their customers during this time because many are unable to walk to their branches to transact due to the lockdown restrictions. Some customers are unable to withdraw from their accounts as a result. Communication to the customers should flow continuously through SMS and other feasible channels. To help customers who are unable to access their accounts remote enrollment on channels such as mobile banking should be allowed.