Babafemi Oyewole , Board Member, FINADEV MFI, Benin Republic, Benin Republic
28 April 2020

This is a very good write up. This period is a very difficult one for both Microfinance institutions and their customers. There is a need for frequent communications between the two to ensure that their relationship are not jeopardised at this time. Customers should be segmented and analysed to understand their peculiar situation and know the type of measures that would be suitable to resolving their problems. There is also the need for MFIs to step up the monitoring of their customers and motivate their staff to be professional in seeking to assist customers. Adequate liquidity is needed to mitigate the risks that could arise as a result of the lockdowns and lull in business activities at this period.