Feleke Borga , Microfinance, Ethiopia
13 May 2020

Thanks for writing this paper. I found it important for the MFIs to reach out to our customers during this pandemic time because many of us unable to reach our branches to transact due to the lockdown and movement restrictions. Some customers are unable to withdraw from their accounts as a result. Communication with customers should flow continuously through SMS and other feasible channels. To help customers who are unable to access their accounts remote enrollment on channels such as mobile banking (M-birr) should be allowed and functional in operational areas