Thank you for your comments. While we agree that the loan officers have more leverage in creating the required pull for selling non-credit financial products, the hope is that over time MFIs are not completely dependent on the commissions generated by these products and hence are able to create enough space in terms of budgets/costs to sell insurance products in a manner more suited to the needs of the clients. However, a policy, driven by the leadership team, and an incentive structure that is focussed on encouraging the holistic financial well-being of customers is definitely an important step that can help to set the right tone for sales in the organization.
Thank you for your comments. While we agree that the loan officers have more leverage in creating the required pull for selling non-credit financial products, the hope is that over time MFIs are not completely dependent on the commissions generated by these products and hence are able to create enough space in terms of budgets/costs to sell insurance products in a manner more suited to the needs of the clients. However, a policy, driven by the leadership team, and an incentive structure that is focussed on encouraging the holistic financial well-being of customers is definitely an important step that can help to set the right tone for sales in the organization.