Clara Arthur , CGAP, Ghana
18 March 2021

In Ghana, some MFI's have recently digitized their ops and thereby reducing their costs as the pandemic proved digitization was the way to go. it's better to have a lean operation compared to having numerous branch outlets. I actively follow a number of MFIs in Ghana and I was surprised they didn't lay off any staff during this pandemic. Will this hold true from Q3, 2021 looking through the crystal ball?