Case study

Person-to-Government (P2G) Payment Digitisation: Lessons from Kenya

Insights for mobile money providers and governments on the implementation of P2G services

This report looks deep into how mobile money has shaped the Kenyan person-to-government (P2G) payments journey, based on research conducted by the Bankable Frontiers Associates (BFA), including demand- and supply-side studies of the Kenyan government digital payments landscape.

The paper considers Kenya’s journey in digitizing P2G payments and the role of mobile money. It looks at the different models for P2G payments that have flourished in Kenya, explores the perspective of users of P2G services by highlighting findings from GSMA’s demand side research. Finally, it considers recommendations for both government and mobile money industry players.

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