For more upcoming financial inclusion events and webinars, see our main Events page.

 

Webinar Recordings

 

Showing 1 - 3 of 3 results
FinDev Webinar

The Role of Savings in Promoting Financial Health

Financial health is an emerging topic of research, advocacy and practice that aims to understand, measure, and ultimately improve the part of well-being that is associated with the financial life of individuals that we serve. This webinar examines if financial services, especially savings, contribute to the financial health of low-income clients and in what ways.

FinDev Webinar

Empowering Employees and Agents to Deliver Valuable Customer Experience

Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.  

FinDev Webinar

Change Management: Business Opportunity in Customer Centricity

This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.