For more upcoming financial inclusion events and webinars, see our main Events page.

 

Webinar Recordings

 

Showing 1 - 9 of 9 results
FinDev Webinar

The Role of Technology in Digital Transformation

This webinar provides insights into how MFIs should think about technology, the kind of IT infrastructure they need to digitize, and ways to overcome issues related to legacy operating systems.

FinDev Webinar

Making Change Happen: Lessons From Microfinance Institutions

In this webinar recording, our speakers share first-hand experiences on how they got their employees to buy into the idea of transformation and how they provided staff training to ensure they had the necessary skills.

FinDev Webinar

Laying the Groundwork for Digital Transformation

To digitize successfully, microfinance institutions need to have a clear vision about why the transformation is needed and what should be done to prepare for such sweeping changes.

FinDev Webinar

Empowering Employees and Agents to Deliver Valuable Customer Experience

Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.  

FinDev Webinar

Change Management: Business Opportunity in Customer Centricity

This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.

FinDev Webinar

What's Next? Building the Risk Management Profession in Financial Inclusion

During this webinar, speakers introduce a framework for developing financial inclusion risk professionals around the world.

FinDev Webinar

Integrating Risk Management into Business Strategy: Tools for MFIs

This webinar recording features a practical methodology and a toolkit for microfinance institutions interested in developing a best practice risk management system.

FinDev Webinar

Risk Management Assessment: An Approach for Consultants

This webinar features an overview of RIM's Risk Management Assessment Toolkit, a step-by-step guide for risk management experts.

FinDev Webinar

Risk Management, the Engine for Responsible Financial Inclusion

This webinar discusses how Risk Management Initiative in Microfinance (RIM) addresses existing challenges in risk management in financial inclusion.