Gateway Webinars

The Findev Gateway webinar series enables financial inclusion practitioners to share lessons and attend online presentations and discussions delivered by the world’s leading financial inclusion experts.

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Customer-Centric Business Models in Financial Inclusion

Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.

04 April 2019
Photo by Hailey Tucker - 2016 CGAP Photo Contest
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Customer-Centric Business Models in Financial Inclusion

This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.

12 March 2019