Guide / Toolkit

Private Service Provider: Implementation Manual

Providing practitioners with an approach to implement PSP projects in savings and credit groups

This manual on Private Service Provider (PSP) delivery channel has been developed to function as a standard for the savings groups industry. It contains modules on initial market development, outreach, agent supervision, certification, and fee-for-service. The PSP model intends to prepare agents to become independent service providers operating on a market-led basis, in a bid to ensure the long-term (post-project) availability of Savings and Internal Lending Communities (SILC) services in a given area. The manual follows the chronology of a PSP-SILC project. It is divided into four modules that represent four main phases of a project:

  • Preparation phase: this module helps implementers plan the project by selecting and mapping a project area; determining required staffing, equipment and resources, projecting outreach, and recruiting agents;
  • FA phase: this module covers agent trainings, agent deployment and strategies to cover the operating area, effective and supportive agent supervision, and preparing for the PSP phase;
  • PSP phase: this module provides detailed guidance on agent examination, PSP certification and launching, and the FA-to-PSP transition period;
  • Networks and apprentices: this module covers the organization of PSPs into peer networks, as well as the development of an apprenticeship process to increase the number of active agents in a project area.

About this Publication

By Bavois, M.