Chief Operating Officer

Location of Job: 
Kabul, Afghanistan
17 Sep 2019
05 Oct 2019
About the organization: 

Mutahid, (meaning United in local language) was created in April 2011 to serve Afghan entrepreneurs by providing microfinance, SME, and Islamic loans.  Currently Mutahid is serving over 20000 clients in Kabul, Mazar, Herat, Kunduz, Takhar and Badakhshan, and is expanding its outreach into new markets.

About the Job: 

Under the direct supervision of the CEO and in line with the strategy defined by the Board, the COO is responsible for driving the development of Mutahid’s operations in a sustainable and responsible manner.

Tasks and Responsibilities:

  • Contributing to the definition of Mutahid’s commercial strategy (clients/products/ channels) and taking responsibility for its successful implementation.
  • Setting commercial objectives per product and per branch; monitoring performances; and proposing and implementing actions to address gaps.
  • Working closely with support functions at Head Office, and in particular HR, IT and Logistics, to make sure that the branch network has all the resources needed (well-trained staff, adequate IT and logistics infrastructure) to achieve its commercial objectives.
  • Driving the development and roll-out of new products/services and delivery channels and coordinating work of various departments/units involved. 
  • Designing, disseminating and updating product and service-related policies, guidelines, processes, and procedures in order to maximize efficiency while maintaining a strong control environment.
  • Participating in credit decision-making processes according to his/her level of delegation.
  • Contributing to professional development of staff in the company and their adhesion to Mutahid’s values, through intense coaching, training and communication.


  • At least 10 years of experience in a microfinance institution or SME Bank in a senior management position in Operations, Sales or Business Development.
  • Master’s degree in Management/Banking/Finance or any other relevant discipline.
  • Successful experience in a developing/emerging country, ideally in South Asia or Central Asia, preferably within an international group.
  • Excellent command of cash-flow based lending to MSMEs. Experience in branchless banking will be an added advantage.
  • Fluency in English required; Dari and Pushto will be an asset.
  • High integrity level and strong leadership skills with capacity to build employee’s engagement and to develop employee’s potential.
  • A team player who works efficiently with the other managers/staff of the company.
  • Entrepreneurial, self-motivated and result-oriented.
  • Project management skills.
  • Stress resistant and resilient.
How to Apply: 

Interested candidates are requested to submit their application package to [email protected] with "Mutahid OA0351" in the subject line.

The application package, only acceptable in English or Dari languages, should comprise a latest up-to-date resume and cover letter explaining interest and suitability for the position, indicating the earliest joining date, if selected.

South Asia