Oradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from its community of customers, it provides a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency. With Oradian, financial institutions are able to boost global financial inclusion by growing and serving more clients.
About the Job:
Oradian is looking for an Implementation Specialist to join its growing Professional Services team. You will work alongside Implementation Specialists, reporting to the Professional Services Team Lead and Project Manager in charge of the project. Your main tasks will include performing detailed requirements analyses, documenting processes and liaising with the Implementation team within an Agile environment.
You will be well versed in documenting requirements, you’ll be technical and business savvy, collaborative, and truly excited about the Oradian cloud-based offerings. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
Applicants must have a solid understanding of SaaS businesses and microfinance. The successful candidate will be based in Manila and will travel 50 percent of their time throughout the Philippines and Southeast Asia to handle hands-on implementation with Oradian customers. Along with your peers, you'll work on difficult problems; conducting detailed process analysis of all customer operations; mentor other team members; and assist with complex decisions.
Tasks and Responsibilities:
Analysis and documentation of customer's business requirements (business processes, products, and other services terms, data migration).
Conduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc.
Identify the key problems and pain points of the customer.
Recommend the most optimum solution so that the customer's organization achieves its objectives.
Analysis to include data migration impact assessments.
Work with the team during the test phase to ensure that the solution is accurate and free of bugs and issues.
Support customers during the implementation process.
Conduct user and management training on Oradian's core banking platform.
Work with customers to introduce global best practice.
Five years of experience in business analysis.
Fundamental analytical and conceptual thinking skills and excellent accounting skills.
Experience in banking is a must.
An exceptional track record of working alongside product and technical teams to prioritize and execute on plans.
Excellent written and verbal technical and personal communication skills in English.
Experience with SaaS products is a plus.
Experience in fin-tech or financial inclusion is a plus.