Project Director, Consumer Protection
IPA seeks an experienced consumer protection specialist to lead IPA’s Consumer Protection Research Initiative (CPRI). The CPRI has worked for more than two years to develop new tools and research methods to identify and address emerging risks in digital financial services (DFS.) The CPRI has focused on four key risks in DFS: Fraud, complaints handling and redress, product information and choice, and debt stress. (For a full list of studies funded under this initiative see here)
The Project Director will manage IPA’s current consumer protection research partnerships and build the strategic vision and partnerships for the next phase of the CPRI.