RFQ: Research Firm in Tanzania

Women’s World Banking seeks an experienced research firm to recruit customers for and manage qualitative research among low-income women in Tanzania.

Women’s World Banking is working in Tanzania to understand the financial lives, needs and behaviors of low-income women. The goals of the work will be to help financial services providers increase women’s access to and use of quality financial products and services (such as savings, credit, digital financial services, etc.). Under this initiative, Women’s World Banking will conduct qualitative research and is seeking a research firm that can assist in this activity.

The objective of the consultancy is to conduct client-focused research through a variety of methodologies, as needed.

Objectives and Responsibilities:

  • Conduct qualitative research including but not limited to:
    • Individual semi-structured interviews.
      • Key Informants.
      • Customer (low-income and urban and rural populations).
    • Focus group discussion.
    • Observations.
  • Interview guides:
    • Provide input on the interview guide developed by Women’s World Banking.
    • Translate guides into local language.
    • Pilot questions on the interview guide.
    • Record any modifications made to the guide.
    • Share results from the pilot with Women’s World Banking.
  • Participant recruitment:
  • Successfully recruit participants for group sessions and/or interviews. Arrange for a convenient time and location with the participant to participate in the research and follow up with this person to ensure availability. Number of participants and method of participant selection will be determined at time of qualitative research and may be informed by quantitative surveys or other inputs. Segments may include, but are not limited to: low-income women, factory workers, mobile money users or non-users, remittance receivers, entrepreneurs or MFI or FSP clients and non-clients.
  •  Logistics:
    • Additionally, the firm will be responsible for all logistics related to the interviews (securing space, refreshments, recruitment of participants, and provision of participant compensation/incentives). This may include the following activities:
  • Venues:
    • Identify and secure research venues for sessions. Venues should be neutral, quiet locations that offer privacy, are easily accessible by participants, and acceptable for cultural norms for women; two-way mirrors are not required; and Videotaping of sessions may be required.
  • Refreshments:
    • Arrange for light refreshments (snack and drink) and financial compensation (travel reimbursement) for all participants.
  • Facilitation/ transcription/ coding:
    • Conduct focus group sessions and interviews with women and men, using a semi-structured or structured discussion guide. Women’s World Banking will develop the guides with input from the research firm (see above).
    • Audio record each interview and share English transcripts with Women’s World Banking. Transcripts should be shared within 48 hours of the completion of each research day to ensure that the content is aligned with the expectations of the Women’s World Banking research team.
    • Logistics point person must be present at focus group sites to ensure logistics of participant arrival and criteria confirmation, as well as facilitate logistics of research venue, refreshments and financial compensation.
    • Provide all raw notes from the interviews, including any audio or video recordings.
    • Participate in regular discussions with the Women’s World Banking research team to discuss emerging themes and reflect on the research approach.
  • Analysis:
    • Analyze session transcripts through inductive themes analysis, in partnership with the Women’s World Banking team. The research firm will lead the analytic coding and synthesis of findings with input from Women’s World Banking.
    • Develop PowerPoint deck detailing key themes and findings, including breakdown by any relevant segments and geographies. Provide in-depth analytic content from the analysis.
    • Interpretation: Identify and hire one or two interpreters for simultaneous translation to participate in all research sessions attended by the Women’s World Banking team.


  • Experience conducting research in the financial services.
  • Understanding of digital financial services/digital payment solutions.
  • Deep understanding of issues around women’s financial inclusion as well as broader issues that women specifically face.
  • Experience conducting qualitative research in the form of interviews and focus groups with low-income women.
  • Proactive project management skills with strong attention to detail.
  • Experience working in tight timelines and rigorous schedule of data collection.
  • Experience working in a multilateral and cross-time-zone team to meet deliverables.
  • Commitment to delivering excellent quality results that can have a meaningful impact for women.
  • Fluency in English required.
  • Availability to attend the meetings with Women’s World Banking staff. Meeting hours need to be flexible sometime between 8 am – 5 pm EST.