Senior Advisor - Digital and Financial Inclusion

Mercy Corps
Location of Job: 
London, United Kingdom
08 Jan 2020
31 Jan 2020
About the organization: 

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, Mercy Corps partners to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

About the Job: 

Mercy Corps’ Technical Support Unit (TSU) is a key part of the Program Department. TSU subject-matter experts help set agency strategy and provide consultation – from assessment and design through project implementation and results measurement – to field offices worldwide, in some of the world’s toughest places. TSU team members lead research, foster organizational learning, represent Mercy Corps to external audiences, and develop partnerships. The TSU is also integral to global business development and revenue.

The financial inclusion team supports programs across the globe supporting strategy development and best practice in a range of financial services, from savings groups to new product development with Financial Service Provider (FSP) partners. The team is also positioning itself to better serve the needs of the most vulnerable with more efficient and impactful digitally enabled financial solutions in the future.

The Senior Advisor position will report to the Financial Inclusion Director and work closely with a matrix team of colleagues in the field and at HQ. The successful candidate will identify new opportunities, work with teams to develop digital innovations, strategic partnerships and bundled financial services, build capacity among Mercy Corps’ field teams, and work through market systems and value chains to deliver innovation and improved access to finance for the most vulnerable populations. In doing so, you will support program design and development; network and develop partnerships; monitor and improve program quality; stay current and share on industry innovation and best practices; write competitive concepts and support proposals for submission to donors; delivering training; and disseminate information to internal and external partners.


  • Strong commitment to using financial inclusion as a tool to serve the most vulnerable in improving their incomes and resilience.
  • Bachelor’s degree or equivalent required, MA or equivalent preferred.
  • Five to seven years of experience in financial inclusion, with recent experience working with digital finance or mobile services (not necessarily a development role), including: High degree of fluency in microfinance, banking, community-based finance (savings groups) or insurance.
  • Fluency in digital technology, mobile network operations or mobile money, and development platforms.
  • Experience or knowledge of human-centred design.
  • Familiarity using integrated approaches and applying systems thinking and/or key partnership development.
  • Project planning and management experience.
  • Great people skills. Proven ability to build and manage strong working relationships in-person and remotely, and to build strategic partnerships with institutional partners.
  • Familiarity with donor requirements and experience working on and supporting concept notes and proposals for a variety of donors including USAID, DFID etc.
  • Experience in developing country environments (experience living or working in African countries and rural areas preferred).
  • Ability to be dynamic, work flexibly and effectively in remote management situations, and manage ambiguity in the workplace.
  • Willingness and ability to travel frequently to Mercy Corps project sites and field locations, including traveling to insecure environments, is required.
  • Fluency in English is required; fluency in French strongly preferred.
United Kingdom