Digital Financial Services Measurement Framework

Date Published: 
Aug 2019
Claire Hayworth, Chris Colli & Illana Melzer

A set of digital payments indicators serving as a platform to generate further discussion

A range of indicators are used to measure the digital financial services and payment landscapes. This measurement framework is created to characterize various measurable components of the digital payments ecosystem that could be tracked over time. It incorporates access, adoption and usage indicators, distinguishing between receiving payments and making payments. It considers drivers that influence the adoption and usage of digital payment solutions. 

This framework will enable practitioners to identify new digital payment indicators and to structure existing ones.