Guidance for financial institutions interested in creating a mobile banking channel internally
This toolkit is the fifth in a series of six toolkits aimed at supporting financial service providers to integrate digital channels into their service delivery approaches. With this series of digital finance toolkits, a financial institution will be able to choose the best business model based on an assessment of its environment (political, economic, social, technological, and regulatory), objectives, capacity and readiness to carry out the efforts required.
Business Model Description: Describes the business model and recipe for success. Two international cases, featuring Accion Microfinance Bank (AMfB) in Nigeria and Urwego Opportunity Bank (UOB) in Rwanda, illustrate how to successfully implement this model.
Case Studies: Describes the detailed case of three MicroLead partners that have developed their own mobile banking channel: Equity Bank in the United Republic of Tanzania, Mwanga Community Bank Limited (MCBL) in the United Republic of Tanzania and Fidelity Bank in Ghana.