Guidance for financial institutions interested in digitizing their operations
This is the final toolkit in the series of six toolkits aimed at supporting financial service providers (FSPs) to integrate digital channels into their service delivery approaches. With this series of digital finance toolkits, a financial institution will be able to choose the best business model based on an assessment of its environment (political, economic, social, technological, and regulatory), objectives, capacity and readiness to carry out the efforts required.
Toolkit #6 describes different paths for an FSP to become a provider of mobile banking services that clients can access from their mobile phones. In this model, the ultimate objective is to digitize all operations, from collection of client data and credit applications to disbursement and repayment of loans and collection of savings.