How effective has digital been in promoting access to remittances and financial services?
Digital Financial Services usage in Jordan is increasing. Yet the activity levels remain low due to a number of supply and demand side factors such as lack of awareness amongst target segment, limited use cases being offered, lack of interoperability between mobile wallets, etc. GIZ launched the "Improving Access to Remittances and other Financial Services through Digital Solutions" project in 2015 to help promote financial inclusion amongst low-income Jordanians, Syrian refugees and women.
The purpose of this evaluation report is to recommend ways in which GIZ can continue to drive impact in this space. The evaluation also looks at general challenges with mobile money usage by refugees and low-income Jordanians, and puts forward recommendations for ways in which the sector can increase mobile wallet uptake and usage across the country.