The Role of Trust in Increasing Women's Access to Finance Through Digital Technology

Webinar Recording
Date Published: 
Apr 2018

This webinar was hosted by the Technology Working Group of the Women’s Financial Inclusion Community of Practice (WFI COP). The webinar focuses on Strategic Impact Advisor’s (SIA) soon-to-be launched paper on trust, which has been identified as one of the key enablers to women’s active use of digital financial services.

The panelists outline USAID’s current efforts on this important theme, and provide an overview of the trust paper. They discuss a proposed set of five trust attributes to improve women’s perception of digital financial services (DFS) and encourage greater product usage.


  • Fernando Maldonado, USAID;
  • Shelley Spencer, Strategic Impact Advisors;
  • Mandana Nakhai, Strategic Impact Advisors;
  • Catherine Highet (Moderator), CGAP's Women's Financial Inclusion Community of Practice.