Top Ten Publications of 2017

Date Published: 
Jan 2018

Presenting the Gateway’s most downloaded library publications from the past year

Over the past year, the Gateway added 125 new papers, 16 case studies, and 12 toolkits to our library. Many were sent in by readers like you, and others we sought out from our numerous partner organizations. In 2017, we recorded over 150,000 publication downloads across our four language sites.

Here we present you with the top ten downloaded publications from 2017. See what others have been reading, and check them out yourself:


Computer screen, Photo Credit: Simone D. Mccourtie, World Bank   
Blockchain: Opportunities for Private Enterprises in Emerging Markets
  Oct 2017, International Finance Corporation (IFC)
  Examining the potential and perils of blockchain, with particular focus on financial sectors

Mobile phone screen, Photo Credit: AJ Rudin, CGAP Photo 
Financial Data Collection Through Interactive Mobile Phone Podcasts
  June 2017, Awaaz.De
  Case study looking at behavior, perceptions and barriers to adoption of financial services

Man using a credit card terminal, Photo Credit: Ady Agustian, 2015 CGAP Photo Contest   
Behavioural Applications to Digital Finance
  Apr 2017, CGAP Background Documents
  Insights for FSPs looking to better understand their customers’ financial behavior

17-year-old refugee, Photo Credit: Dominic Chavez, World Bank 
The Role of Financial Services in Humanitarian Crises
  April 2017, CGAP, World Bank
  Guidance and operational lessons on financial sector interventions for people in crisis

Woman carrying lunch boxes, Photo Credit: Ahmed Suhal, 2016 CGAP Photo Contest 
Status of Microfinance in India 2016-17
  Jul 2017, NABARD
  Highlights from the Self-Help Group-Bank Linkage Program

Man showing his savings, Photo Credit: Ashish Kumar, 2015 CGAP Photo Contest 
Delivering Formal Financial Services to Savings Groups: A Handbook for Financial Service Providers
  April 2017, Mastercard Foundation, CARE, The SEEP Network
  Reference guide to help FSPs design solutions that respond to the needs of savings groups

Women looking at their phone, Photo Credit: Thai Son Le, 2015 CGAP Photo Contest
Connected Women: Mapping the Mobile Money Gender Gap: Insights from Côte d’Ivoire and Mali
  May 2017, GSMA
  Where do female customers drop off on the mobile money customer journey?

Man with children standing near a tent. Photo Credit: Dominic Chavez, World Bank
Economic Inclusion of the Poorest Refugees: Building Resilience Through the Graduation Approach
  Mar 2017, UNHCR, Trickle Up, CGAP
  How to serve the poorest and most vulnerable people in a refugee context

Man with a wheel, Photo Credit: A.M. Ahad, 2015 CGAP Photo Contest
Financial Inclusion and Inclusive Growth: A Review of Recent Empirical Evidence
  Apr 2017, World Bank
  Understanding the relationship between financial inclusion and macroeconomic growth

Woman with her children, Photo Credit: Dominic Chavez, World Bank
Serving Refugee Populations - The Next Financial Inclusion Frontier: Guidelines for Financial Service Providers
  Mar 2017, SPTF, UNHCR
  Six concrete steps that FSPs can take in preparation for serving refugee clients


And don’t miss these publications from 2017 - our Editor’s Picks:


1. Beyond Financial Inclusion: Financial Health as a Global Framework 
Mar 2017, ​Center for Financial Inclusion at AccionCenter for Financial Services Innovation
A global framework for measuring consumer financial health

2. How To Succeed In Your Digital Journey: A Series of Toolkits for Financial Service Providers
2017,  PHB DevelopmentUnited Nations Capital Development Fund (UNCDF)Mastercard Foundation

3. Disaster Risk Reduction for Financial Service Providers: Promising Practices for Building Resiliency & Facilitator's Toolkit
Sep 2017, The SEEP Network
Curriculum with flexible, ready-to-use guide, instructional materials and key learnings

4. Customer-Centric Guide
Sep 2017, CGAP
Collection of hands-on toolkits and experiments for designing effective financial services

5. Children and Finance: Consumer Protection and Security of Savings and Payments
Oct 2017, Child and Youth Finance InternationalNational Agency for Financial Studies (NAFI)
Overview of recommendations, guidelines and best practices


Do you see anything missing from this list? What were your favorite publications from 2017? Let us know here!

    Check out the Top Ten Publications of 2017 from the Gateway's other language sites:

    Subscribe to our biweekly bulletin, the Gateway Exchange, to stay up to date and read news, articles, and interviews on a wide range of topics related to financial inclusion.