How Credit Unions Are Putting Digital To Work for Their Members

"Digital first" isn’t a buzzword in financial services any more — it’s reality. Digital accelerated to the forefront amid the COVID-19 pandemic, but it’s become clear as governments lift stay-at-home orders that it’s now many consumers’ preferred way of getting things done.

For example, PSCU has found contactless payments among credit union members are up 50 percent since the year began. And not only are the transactions growing in frequency, but they’re also getting bigger in dollar amounts. The average ticket size is up 28 percent on contactless credit sales and 26 percent on contactless debit.