Open Request for Proposals: Consumer Protection Research Initiative

IPA’s Consumer Protection Research Initiative is a four-year research initiative which partners with policymakers, financial institutions, and civil society to develop new consumer protection solutions in digital financial services. The Initiative focuses on key consumer protection themes relevant to digital financial services.

  1. Fraud in digital channels. 
  2. Consumer redress and complaints handling.
  3. Product information and consumer choice. 
  4. Overindebtedness. 

The Initiative will accept proposals for full and pilot projects which use randomized controlled trial evaluation to assess the impact of a consumer protection intervention or market monitoring tool. Partners will test consumer protection solutions and rigorously measure their impacts to better understand what works in consumer protection and inform global good practices.

Deadline for Submissions: 26 February 2021
Focus Countries: Bangladesh, Kenya, Nigeria, Uganda
Focus Financial Services: Deposit accounts, loans, payment services