The Diagnostic Guidance is intended for funders and facilitators who support women’s financial inclusion efforts and who want to gain behavioral insights into the uptake and usage of financial services among women.

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

This paper synthesizes desk research and in-depth discussions with consumer advisory panel representatives around the world.

This slide deck presents research findings estimating the size of the medium and small enterprise and low-income credit markets in Kenya, and assesses the potential of fintech firms to meet the needs of those markets.

This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.

This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.

This document synthesizes research conducted and key learnings to date regarding women in rural and agricultural livelihoods incorporating the work of the five core partners convened to further the WIRAL research agenda.

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,

This slide deck presents the summary of analysis on how the pandemic impacted MFI liquidity, portfolio quality, and solvency through the end of 2020, and forward looking stress tests, with solvency scenarios for the FMI sector.

This report presents the findings of a pilot aimed at testing and refining the PAYGo Performance, Reporting and Measurement (PERFORM) key performance indicators.