Displaying 21 - 30 of 37
Guide / Toolkit

Smart Lending: Client Protection in the Individual Loan Process

Incorporating client protection practices into individual lending by MFIs
Guide / Toolkit

Microfund for Women: Client Business Evaluation Toolkit

Presenting a toolkit to assess the repayment capacity of individual borrowers
Guide / Toolkit

Customer's Rights and Responsibilities

How can MFI staff inform clients of their rights and responsibilities?
Guide / Toolkit

Transparency in Promotions and Sales: A Checklist for Financial Service Providers

Improving transparency while marketing credit and savings products
Guide / Toolkit

Loan Agreement for Small Business Clients (JSC MFO Crystal)

Moving towards transparency by using simple language in loan contracts
Guide / Toolkit

Investor/Donor Planning Guide for Implementing Client Protection Initiatives

Helping investors and donors to implement client protection principles
Guide / Toolkit

Smart Lending: Client Protection in the Grameen-style Group Lending Process (India)

Incorporating client protection practices into group lending by MFIs in India
Paper

Beyond Codes: The Foundation for Client Protection in Microfinance

Examining practical cases of how consumer protection codes of conduct are implemented
Case Study

Implementing an Industry Code of Conduct at Pakistan Microfinance Network (PMN)

Committing to better client protection policies
Case Study

Customized IT at Caja Morelia Safeguards Client Data

Ensuring client data protection through data management system