Financial Services for the Poor and Poorest: Deepening Understanding to Improve Provision

This paper finds that there are many opportunities to improve and innovate. To illustrate this finding, the paper concentrates on examining what we need to know to design and deliver better financial products to the poor, especially the poorest. It argues that financial services for the poor are essentially a matter of helping the poor turn their savings into sums large enough to satisfy a wide range of business, consumption, personal, social and asset-building needs. The range of such 'swaps' needs to be wide enough to cater for short, medium and long-term needs, and they need to be delivered in ways which are convenient, appropriate, safe and affordable.

Providing poor people with effective financial services helps them deal with vulnerability and can thereby help reduce poverty. However, the relationship is driven by complex livelihood imperatives and is not simple. Microfinance is not a magic sky-hook that reaches down to pluck the poor out of poverty. It can, however, be a strategically vital platform that the poor can use to raise their own prospects for an escape from poverty.

This paper aims to assist in the design and construction of such platforms.

[Author's abstract]