Automating Microfinance: Experience in Latin America, Asia And Africa
This book looks at how new capital intensive technologies are redefining financial services and investigates the opportunities to microfinance institutions. It shows:
- That some microfinance institutions already use automated teller machine (ATM) networks, smart card operations, and credit scoring technology;
- A broad view of innovative banking technologies are relevant to MFIs despite institutional cost structures and capabilities;
- Forward-minded inventions are often more essential than management information software.
The report states that it is a guide "to inspire and motivate microfinance providers and support institutions to explore the benefits that technology can offer" and concludes that MFIs can identify cost-effective ways to use technology to improve efficiency and customer satisfaction.