Automating Microfinance: Experience in Latin America, Asia And Africa

Can high technology innovations improve efficiency?

This book looks at how new capital intensive technologies are redefining financial services and investigates the opportunities to microfinance institutions. It shows:

  • That some microfinance institutions already use automated teller machine (ATM) networks, smart card operations, and credit scoring technology;
  • A broad view of innovative banking technologies are relevant to MFIs despite institutional cost structures and capabilities;
  • Forward-minded inventions are often more essential than management information software.

The report states that it is a guide "to inspire and motivate microfinance providers and support institutions to explore the benefits that technology can offer" and concludes that MFIs can identify cost-effective ways to use technology to improve efficiency and customer satisfaction.

About this Publication

By Campion, A. & Halpern, S.