Strategies for Staff Retention

The importance of staff retention in MFIs and small business banks
Download 20 pages

The topics addressed by 'Strategies for Staff Retention' originated in Exchange's Banker to Banker Peer Learning Forums, a series of group discussions centered on the concerns of CEOs and HR managers.

This paper discusses the importance of successful staff retention in MFIs and small business banks, particularly those that operate in resource constrained communities. The report suggests a series of strategies for achieving successful staff retention results, addressing specific topics such as leadership, communication, performance documentation and management, and talent development.To illustrate these key points, the paper uses case studies and examples from around the developing world. Questions to help determine an organization's existing strengths, and strategies tailored to particular retention challenges follow each section.

[Author's abstract]

About this Publication

By Cook, M. & Jaggers, T.