Client Protection Good Practices in Europe and Central Asia

Examining good client protection practices
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In 2010, the Microfinance Center, Poland honored four of its member institutions with the "MFC Excellence in Customer Protection" award. The award recognized good practices in client protection at AccessBank (Azerbaijan), Adie (France), EKI Micro-credit Foundation (Bosnia and Herzegovina), and KazMicroFinance (Kazakhstan).

This Smart Note No. 9 examines the client protection practices of these four MFIs demonstrating how the institutions are preventing client over-indebtedness, transparently disclosing loan prices, terms, and conditions as well as treating clients fairly and with respect.

MFIs can use this Smart Note to generate ideas for how to improve their own client protection practices.