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Mobile Money in Uganda: Use, Barriers and Opportunities

Tracking the use of mobile money in Uganda
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This report presents findings from the Financial Inclusion Tracker Surveys Project (FITS) commissioned by Bill & Melinda Gates Foundation’s (BMGF) Financial Services for the Poor program. The project aims to track the uptake, use, and market potential of mobile money (m-money) services in Pakistan, Uganda, and Tanzania. Findings from the FITS project, which includes annual panel-based household surveys conducted on a national scale, are intended to support the m-money activities of BMGF and other stakeholders. The surveys also facilitate analyses of m-money’s relationship to household financial behaviour. The report presents findings from the first annual FITS survey of 3000 Ugandan households conducted in February-March 2012. Findings include:

  • One in five households in Uganda has at least one user of m-money services;
  • Households with registered m-money users are likely to engage in a greater number of financial activities;
  • Half of households with registered m-money users store money on their m-money accounts;
  • Remittances are primarily used for routine financial support among relatives living in different households;
  • Awareness of m-money services among non-users is relatively high.