Setting Up Social Performance Management Systems: Case Studies from Kashf Foundation and Khushhali Bank Ltd.

Highlighting two cases of improved social performance practices in Pakistan

This MicroNOTE highlights two cases of improved compliance to the Universal Standards for Social Performance Management (the Standards) by microfinance providers (MFPs) in Pakistan. It presents the development and implementation process of a Social Performance Dashboard at Kashf Foundation (KF) and a Social and Environmental Management Systems (SEMS) Matrix at Khushhali Bank Limited (KBL). This Note highlights the value of these tools in increasing SP compliance, examines challenges associated with their use, and culminates with key lessons learnt for other MFPs.

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