Responsible Finance India Report 2016 - Client First: Tracking Social Performance Practices

Emerging risks and suggested policy actions to strengthen financial inclusion

This report provides an account of developments in responsible finance and social performance in microfinance and financial inclusion in India. Going beyond assessment of current performance of policy and practice, the 2016 report identifies emerging risks to client-centricity and customer protection and suggests action for policy as well as institutions to strengthen the state of responsible finance for the excluded and the poor in India. The focus of the report is on capturing sector-wide trends rather than on individual performances.

About this Publication

By Misra, A.