Impact of the COVID-19 Pandemic on CICO Agents in Indonesia

Recommendations for policymakers and financial service providers

Large-scale movement restrictions, falling consumer demand, and rising unemployment have taken a toll on cash-in and cash-out (CICO) agents in Indonesia. The report analyzes the impact of the pandemic on these agents, highlights their coping strategies, and provides recommendations to help them recover.

About this Publication

By Alfa Pelupessy, Astri Sri Sulastri, Gloria Sinaga , Raunak Kapoor