2021 State of the Industry Report on Mobile Money

2020 brought unparalleled challenges and historical change to the global economy. It rapidly became clear that mobile technology, and mobile money, in particular, would have a significant role to play in keeping people connected, delivering vital financial support and providing safe, no-contact ways to pay for food, electricity and other life essentials.

This report looks at what this year of uncertainty has meant for mobile money providers, agent networks and the millions of new and existing customers that embraced mobile money in 2020 as a safe and secure financial lifeline. It explores how the industry has moved quickly, embraced disruption and built resilience as a result, while working towards creating a digital and inclusive future for all.