Paper

Savings and Retail Banking in Africa

A case study on mobile financial services: unlocking the potential of mobile for low-value account holders

This report forms part of the series of reports on the state of the financial industry in Africa. The objective of the series is to inform retail banks and other financial service providers (FSPs) about industry developments affecting services to low-income customers.

The study​ benchmarks the impact and potential of mobile financial services in several low-income markets in Africa. It identifies key considerations for FSPs aiming to either introduce mobile services or expand their mobile offerings. It also features examples of FSPs in Africa, including smaller institutions crafting innovative and beneficial services showing that mobile services have potential for all FSPs and their customers.