A Framework to Design User Centric Social Protection Programs

Each social protection program differs significantly in its design, objective, technology, governance, and institutional systems. This framework can be used by governments, policymakers, and program implementers to facilitate the design, analysis, comparison, and improvement of social protection programs through a user-centric lens throughout the program life cycle. The framework could also highlight opportunities to maximize impact while keeping the beneficiary at the core and define a standard through which practitioners can consolidate lessons, innovations, and best practices globally.

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By Anurodh Giri, Arshi Aadil , Damini Mohan