Bridging the Divide: Skills for Digital Financial Equity and Inclusion

In 2022, Devex and Visa embarked on a partnership to drive global conversations on how digital equity and inclusion can be advanced. Based on an online survey of 1,193 global development professionals and insights from 31 thought leaders in digital financial inclusion, this report explores the challenges and opportunities to achieve equitable and inclusive participation in the digital economy, particularly to create or enhance livelihood opportunities.

Among the insights gained, findings indicate that while infrastructure and access remain crucial to meeting digital financial inclusion goals, initiatives must also go further to also tackle the knowledge, confidence and trust needed for individuals to more effectively use the technology and services at their disposal. In particular, building digital financial skills is essential for folding more people into the digital economy, while issues of trust and safety must be addressed in parallel.

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